Business systems · Munich

You arrive in the morning — and the work is already assigned.

The request is recorded the moment it arrives — not in the evening, if someone remembers. The task sits with the crew, with the shift, with the person out in the field.

Munich · Betriebshaftpflichtversicherung (professional liability insurance)

Operations · Dispatch DEMO

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MKM. König · Team Nord

Module Request intake — exactly what you see here €800

Software built around your operations, not just your brand

A business system is not a design project — it is operational infrastructure. It shapes how leads are handled, how teams coordinate, how data moves, and where control sits — and it must be engineered accordingly.

Before we build, we map your business model, internal workflows, data flows, and technical constraints. Architecture decisions come from how your operation runs — not from trends or templates.

Our focus is on:

  • clearly defined information architecture
  • performant and stable backend structures
  • maintainable, documented code
  • long-term scalability

The result is not an isolated tool, but a connected operational system — integrated, traceable, and built to scale with the business.

Operational System Diagnostics

Every company is a system of processes. The costly failures happen at the break points — where the website, CRM, operations, and internal tools hand off to each other and data falls through the gaps.

SYSTEM DIAGNOSTICSSYSTEM WARNINGWebsite → CRM

Manual lead processing

Website leads are processed manually. Customer data does not enter the CRM automatically.

SYSTEM DIAGNOSTICSSYSTEM WARNINGCRM → Operations

Customer data not synchronized

The operations team does not receive data without manual handoff from CRM.

SYSTEM DIAGNOSTICSSYSTEM WARNINGOperations → Staff App

Manual task assignment

Task assignment to staff is still manual, without automated routing.

SYSTEM DIAGNOSTICSSYSTEM WARNINGOperations → Analytics

No real-time visibility

There is no clear real-time picture of processes; analytics lags behind operations.

external touchpointClients
entry channelWebsite
service channelSupport
customer coreCRM
commercial flowSales
execution coreOperations
finance layerBilling
field executionStaff App
observabilityAnalytics
system logicAutomation
delivery layerNotifications
reporting layerReporting

No critical break

Tap a system block above to check for issues.

Digital Business Diagnosis

Map operational gaps, estimate manual process cost, and request a structured system diagnosis.

Start the process check

Systems we design and build

We design and build the systems a company runs on — custom CRM, internal platforms, MVP products, and automated workflows — engineered as connected operational infrastructure.

Digital infrastructure modules

Business websites

Not marketing pages.

Structured digital platforms connected to the operational processes of a company. These websites integrate with internal systems, automate lead handling and support long-term growth.

Typical capabilities

  • Lead generation infrastructure
  • Client portals and dashboards
  • Service platforms
  • CRM integrations

SYSTEM TYPECustomer interface layer

Business systems

Internal platforms that support and manage daily operations.

Instead of fragmented tools, companies get a centralized system where data, workflows and teams are connected.

Typical capabilities

  • Custom CRM systems
  • Operations management platforms
  • Internal dashboards and tools
  • Workflow management systems

SYSTEM TYPEOperational core system

MVP products

First versions of digital products designed for validation and rapid iteration.

We build scalable MVPs that allow companies to test ideas, attract users and evolve into full platforms.

Typical capabilities

  • Startup MVP development
  • Product validation platforms
  • SaaS architecture
  • Mobile-first applications

SYSTEM TYPEProduct platform

Process automation

Automation systems that remove manual work and connect business processes.

Instead of repetitive operations and disconnected tools, workflows become automated and data flows between systems.

Typical capabilities

  • Workflow automation
  • API integrations
  • Data pipelines
  • Operational analytics

SYSTEM TYPEAutomation layer

All systems are designed as scalable digital infrastructure — maintainable, integrated and ready to evolve with the business.

Is this you?

Four situations. Each states what already runs at our side — and what you can open and check.

  1. Trades — plumbing, electrical, roofing, construction

    • The request lives in your head until the evening, until you write it into the spreadsheet. Some evenings never come.
    • The customer called a second time because nobody called back the first time.
    • What was done on site and when comes up half a year later, when a warranty claim arrives.
    • Weather moves the schedule, and the crews are re-planned from scratch, on paper.
    • Material is ordered from memory. Sometimes twice.

    What we built

    One list where everything lands: the request from the website, the phone call and the message — with one click. A field app with the day plan and a checklist. Time tracking that cannot be rewritten after the fact without a trace. A signed work record, confirmed on site with time and date — the entry is assembled from the actual working time and the planned job. A repair history for equipment with documents and prices.

  2. Hospitality — restaurant, café, bakery, small chain

    • Purchase prices changed three times this year. The menu was recalculated once, by eye.
    • You do not know which dish makes money and which one is on the menu out of habit.
    • Reservations run through an external service that takes a commission and knows nothing about the till.
    • Catering orders, cakes for a date and ordinary orders sit mixed together in one WhatsApp, and deadlines get confused.
    • Each location has its own till and its own shift records, and reconciliation happens once a month, by hand, across three spreadsheets.

    What runs at our side — and you can open it

    kartulirest.de — a restaurant in Germany; the platform was built in 3 months: point of sale and open bills, order handover to the kitchen with fulfilment status, kitchen tasks, cook statistics, menu, recipes and semi-finished items, dish costing and break-even, delivery zones with geocoding, reservations and tables, time tracking, payroll with an audit log, financial postings and document recognition, campaigns, customer balance, mobile app. Stock levels are tracked: when minimum levels are reached, the system compiles a binding purchase list, and the person responsible buys against it. We deliberately do not place orders automatically — the system builds the list, a human makes the call. The time-tracking module also runs in other restaurants. A single screen across several locations is a design task. With three locations we start with the process review.

  3. Ambulatory care and mobile services

    • Tours are assembled by hand in the morning. One sick note — and everything is re-planned on paper.
    • What was done at the patient’s home reaches the office a day or two later.
    • Reporting to the payer is compiled by hand, because the data arrives late.
    • The industry software covers documentation — and does not cover everything else.
    • Practice appointments and the field schedule are kept separately, and every two weeks they collide.

    What we built

    The system calculates the route and the travel time between patients from the map, then refines it with the actual data from the field app. The patient signs for the delivered service on a tablet at the moment of delivery; the record is assembled from the actual working time and the planned service. Fleet, documents, insurance and maintenance sit in one place.

  4. Manufacturing — made-to-order and small batch

    • There is no single place showing which stage each order is at: drawing, material ordered, in production, done.
    • The shop floor stands still because material for a specific order was ordered late.
    • Every order arrives with its own file, and file and price approval runs by email, separately from production.
    • Shift planning and load are not connected to the actual order volume.
    • It has to work on a tablet on the shop floor, not like an office program.

    What we built

    Custom manufacturing, USA, anonymised. Before: requests by email, tasks on paper, slow alignment between order and production. Built: a chat with 3D file preview and approval of file and price; automatic routing of orders by metal type and shape; automatic task assembly and stage visibility on a tablet on the shop floor. What transfers is the mechanics — routing an order by material and shape, approving file and price inside the system, stage visibility. We do not transfer industry experience in metal construction or food production.

No block claims industry expertise: each one states mechanics you can verify in a case.

Three products. Choose by what is breaking.

The tier follows the task, not the size of the company.

  • €800

    Request intake

    One place where requests from the website, from a phone call and from a message all land — with one status, one owner and one notification.

    First release from 7 working days

    What is included and what is billed separately
  • €2 500

    Mobile app

    For people who do not work at a desk: the task is opened and closed on site, and the office sees it immediately.

    Timeline by scope

    How it works
  • from €6 000

    Operations system

    When a process no longer fits in one person’s head: the process itself is rebuilt, not just request intake.

    Timeline by scope

    What this tier covers

Structured development process

Every project follows a clearly defined methodology. Transparent phases, traceable decisions, and documented outcomes.

Structure reduces risk — and creates predictability.

  • 01

    Analysis & goal definition

    We define requirements, objectives, and technical constraints. Without a clear starting point, no solid architecture can emerge.

  • 02

    Information architecture & concept

    Structure, user flows, and system logic are defined before design begins.

  • 03

    Design & interface system

    Reduced, functional design — developed from structure, not overlaid on it.

  • 04

    Technical implementation

    Clean code, stable backend structures, and scalable systems.

  • 05

    Quality assurance

    Performance, security, and compatibility are systematically verified.

  • 06

    Operations & evolution

    Long-term support and controlled evolution of the platform.

Selected projects

Operational systems are judged by outcomes — fewer manual handoffs, faster processing, and real-time visibility — not by visuals.

Selected platforms we designed and shipped, with the operational results they delivered.

Digital Production Platform for Jewelry Manufacturing

Custom CRM · Workflow Automation · Client Portal · Manufacturing / Jewelry

A centralized system for managing jewelry production, orders, client communication and billing across a unified digital workflow.

Key capabilities

  • Order lifecycle tracking
  • Production workflow management
  • Client communication
  • File & CAD management
  • Billing and invoicing
  • Task and time tracking
  • Centralized production, orders and client communication in one system
  • Reduced manual coordination between departments
  • Faster order processing and production tracking
  • Improved client transparency through a dedicated portal
  • Structured handling of CAD files, production tasks and billing

Technology

Vue.jsReact.jsLaravelREST APIWebSocketsMySQLAWS

Architecture

Web platform + client application
Scalable cloud infrastructure

View full case study

Digital Operations Platform for Care Services

Operations CRM · Tour Planning · Workforce App · Healthcare / Ambulatory Care

A centralized operations platform for managing field workforce, daily tours, time tracking, contracts, fleet management and internal communication within a care service organization.

Key capabilities

  • Employee and contract management
  • Tour planning for field staff
  • Work-time tracking via mobile app
  • Real-time communication and notifications
  • Fleet management and odometer tracking
  • AI-assisted odometer recognition
  • Centralized daily operations for field workforce and office staff
  • Reduced manual planning of employee tours
  • Automated time tracking and contract documentation
  • Integrated fleet monitoring and operational reporting

Technology

ReactReact NativeLaravelREST APIWebSocketsMySQLFirebasePython

Architecture

Operations CRM + mobile workforce app
Real-time infrastructure with modular backend

View full case study

Restaurant Operations & Online Ordering Platform

Online Ordering · Reservations · Admin System · Costing · Hospitality / Restaurant

A full-stack platform combining public ordering, reservations and real-time communication with a complete restaurant operations system including kitchen workflow, POS and recipe costing.

Key capabilities

  • Online menu with delivery and pickup ordering
  • Stripe payments and order lifecycle management
  • Table reservations with availability management
  • Real-time support chat via WebSockets
  • Admin system for orders, kitchen tasks and staff
  • Recipe costing, pricing and break-even analytics
  • Unified system for orders, reservations and kitchen operations
  • Reduced manual coordination between service and kitchen staff
  • Automated order lifecycle from customer to kitchen workflow
  • Real-time operational visibility for management
  • Structured control over recipe costs and pricing

Technology

Vue 3LaravelREST APIWebSocketsStripeMySQLRedisTelegram

Architecture

Public ordering platform + operations admin system
Real-time infrastructure with modular backend

View full case study

Industries we work with

We design digital systems for companies where operations, processes and data must work together reliably.

  1. Healthcare

    Scheduling, staff coordination, field visits and regulatory reporting create complex operational workflows that require structured digital systems.

    Typical systems

    • Staff scheduling platforms
    • Visit management
    • Patient coordination
    • Operational dashboards
  2. Logistics

    Fleet operations, route planning and shipment tracking require real-time coordination between dispatchers, drivers and internal systems.

    Typical systems

    • Fleet management platforms
    • Route planning systems
    • Delivery tracking
    • Operational control dashboards
  3. Manufacturing

    Production workflows, order tracking and supplier coordination require structured operational systems that connect production, clients and internal teams.

    Typical systems

    • Production management systems
    • Inventory and order tracking
    • Supply chain monitoring
    • Workflow automation platforms
  4. Local services

    Service companies rely on booking systems, technician coordination and client communication that often become fragmented across tools.

    Typical systems

    • Booking platforms
    • Client portals
    • Scheduling systems
    • CRM integrations
  5. Service companies

    Operational teams depend on structured workflows for managing requests, tasks, internal communication and service delivery.

    Typical systems

    • Operations management systems
    • Workflow automation
    • Task management platforms
    • Performance dashboards
  6. Startups

    Early-stage products require scalable architectures that allow rapid iteration without compromising long-term system structure.

    Typical systems

    • MVP platforms
    • SaaS applications
    • Scalable backend systems
    • Product infrastructure

Our systems are always designed around operational reality — not abstract technology stacks.

Engineering principles

Every system we build follows a clear architectural logic designed for reliability, scalability and long-term evolution.

STRUCTURED ARCHITECTURE

Systems are designed as modular structures where each component has a clear responsibility.

Find the break points in your operations

Many companies accumulate digital tools over time — websites, CRM systems, spreadsheets, internal services and third-party platforms.

Without a clear architecture these systems become fragmented and inefficient.

We start new projects by analyzing how the digital infrastructure of a company actually works.

What the diagnosis includes

  1. 1

    System overview

    We review the current digital ecosystem of the company — websites, CRM systems, internal tools and external services.

  2. 2

    Process analysis

    We analyze how information flows through the business: leads, operations, customer data and internal workflows.

  3. 3

    Architecture recommendations

    Based on the analysis we propose a structured system architecture designed to improve efficiency and scalability.

Initial analysis usually takes 1–2 business days.