Restaurant Operations & Online Ordering Platform
Online Ordering · Reservations · Admin System · Costing & Analytics
A full-stack platform covering the guest journey and back-office operations: multi-language menu, delivery & pickup ordering with Stripe payments, table reservations, real-time support chat, and an admin ecosystem for orders, kitchen workflow, POS, staff, working hours and costing analytics.
Project Overview
A custom digital platform for a restaurant that covers both the customer-facing experience and day-to-day operations: browsing the menu, placing delivery or pickup orders with online payment, reserving tables, and contacting support.
Staff use an admin panel for orders, reservations, kitchen tasks, POS and operational settings; a dedicated costing module supports recipe building, pricing, margin control and break-even analytics.
Project Scope
- Public menu (multi-language), cart and checkout (delivery/pickup)
- Online payments via Stripe (Payment Intents + webhooks)
- Order lifecycle workflow and payment status tracking
- Delivery-time estimation (optional Mapbox/Google Maps)
- Table reservations: availability check, create reservation, user history; admin management
- Support chat with operator assignment and real-time messages (WebSockets)
- User auth: registration, login, email verification, password reset, profile
- Admin: orders, reservations, menu CRUD, kitchen tasks, POS, staff, working hours, clients, settings
- Costing: ingredients, semi-finished products, dish recipes, pricing, analytics, break-even
System Architecture
The platform was built as a single application with a clear separation between a Laravel API backend and a Vue SPA frontend.
- Laravel Backend — REST API with Sanctum authentication and role-based access (admin, manager, waiter, cook, customer). Modules for menu, orders, reservations, chat, staff, working hours and costing. Integrations via webhooks (Stripe, email events, Telegram).
- Vue 3 SPA — Public and admin interfaces built with Vue Router, Pinia and vue-i18n (DE/EN/RU). Public: menu, cart, checkout, order history, reservations, support chat. Admin: dashboard, orders, reservations, kitchen tasks, POS, staff, working hours, clients, settings and costing.
- Real-time & Integrations — Real-time updates for orders and chat via Laravel Echo + Socket.IO. Payments via Stripe. Notifications via Telegram webhook. Transactional email via SES/MailerSend. Optional delivery-time calculation via Mapbox/Google Maps.
Key Features
Menu & Online Ordering
Multi-language menu, cart and checkout for delivery or pickup. Stripe payment flow and order lifecycle tracking for guests and staff.
Reservations
Table availability checks, reservation creation and customer history. Admin management with reservation statuses and confirmation messaging.
Support Chat (Real-time)
Client chat initiation with operator assignment in admin. Real-time messaging via WebSockets with persistent history per conversation.
Admin: Orders & Operations
Order list, filters, status workflow, delivery-time estimation and operational overview for staff — designed for predictable daily execution.
Kitchen Workflow & POS
Kitchen tasks linked to orders, assignment to cooks, acceptance/completion flow, and POS order creation for walk-in scenarios.
Costing & Break-even Analytics
Ingredient-based costing with recipes (including semi-finished products), pricing control, actual prices and analytics for margin and break-even decisions.
Technical Implementation
Backend
- Laravel (REST API) with Sanctum authentication
- Role-based access control (admin/manager/waiter/cook/customer)
- MySQL + Redis (broadcasting/queue where applicable)
- Webhooks: Stripe, email events, Telegram
Frontend
- Vue 3 SPA with Vite
- Vue Router, Pinia state management
- Multi-language UI via vue-i18n (DE/EN/RU)
- Laravel Echo + socket.io-client for real-time features
Infrastructure
- HTTPS and environment-based configuration
- WebSocket service for real-time events
- Scheduler/cron for background tasks
- Deployment automation (e.g., GitHub Actions)
Result
A single platform replaced ad-hoc ordering and reservations and provided operational control over orders, kitchen workflow and pricing decisions.
- Online ordering with delivery/pickup and Stripe payments
- Centralized order and reservation management with clear status flow
- Real-time updates for staff and guests (orders + chat)
- Kitchen task workflow and operational roles
- Costing and break-even analytics for pricing and margin control
- Multi-language support (DE/EN/RU) for local and international guests
- Scalable architecture for future features (promos, loyalty, automation)